Adorable Hugs – 100% Happiness Guaranteed!
At Adorable Hugs, we get it—you work hard for every dollar, and you want to spend it wisely! That’s why we make shopping with us totally risk-free. If you’re not 100% in love with your purchase, you can return it within 14 days for a refund (minus delivery), store credit, or exchange. So go ahead, shop with confidence and hug away!
(Psst… clearance items & gift cards are the only exceptions. Check out our Returns Policy below!)
🛍️ Easy-Peasy Returns & Exchanges
Our Hassle-Free Happiness Guarantee means no stress, no worries—just cuddly customer care! Here’s how it works:
🔹 Not happy? No problem! Return your item within 14 days for a refund (delivery costs excluded).
🔹 Original delivery fees are only refunded if your item is faulty or we made a whoopsie with your order.
🔹 You cover return shipping (we suggest a trackable method—lost hugs make us sad!).
🔹 Items must be unused, with tags, in original packaging—no signs of cuddle sessions allowed!
🔹 Want an exchange? We’ll ship your new item once you’ve covered any price difference and delivery cost.
Our goal? To make sure you’re totally delighted with your Adorable Hugs experience! If you have any concerns, just give us a shout.
🚨 Oh No, My Item Arrived Damaged!
If your order shows up looking like it had a rough journey, here’s what to do:
💔 If the package arrives visibly damaged—don’t accept delivery! Tell the courier “No thanks” and let us know ASAP.
💔 If you’ve already accepted it and notice damage, contact us right away for next steps.
💔 Keep all the packaging (we need it for our claim with the shipping carrier).
💔 If you dispose of the packaging or send it back without checking in with us first, it could affect your refund or exchange.
As for refunds, here’s the deal:
✔️ Refunds go back to the original payment method (no sneaky switches!).
✔️ Card refunds go back to the same card.
✔️ Refund processing can take up to 10 working days, so hang tight!
At Adorable Hugs, we’re all about happy hearts & snuggly smiles—let’s make sure you love every hug you receive! 💕