Frequently Asked Questions.
We work our magic to dispatch all orders within 24 to 48 hours—because cuddles shouldn’t have to wait!
We send your snuggly goodies with Courier Post, and they usually arrive within:
1-3 working days (for most places)
2-5 working days (if you’re in a rural wonderland)
As soon as your package is on its way, you’ll get a tracking email—because waiting is easier when you can stalk your parcel!
P.S. If you’re ordering a big ol’ bundle of cuteness, it might take a different route. But don’t worry, we’ll make sure it reaches you safe and sound!
Shipping should be as easy as snuggling a teddy bear, so here’s the deal:
- Spend over $100? Your order ships for FREE—because treats this cute deserve VIP delivery!
- Under $100? No problem! It’s just:
- $7.50 for standard delivery (straight to your door, no magic carpet needed!)
- $9.50 for rural delivery (even if your neighbors are cows and sheep!)
No hidden costs, no delivery drama—just your cuddly goodies on the way!
Paying should be as easy as hugging a teddy bear! Here’s how you can do it:
- Internet Banking – A few clicks, a quick transfer, and boom—your snuggly goodies are on their way!
- Credit/Debit Card – We happily accept Visa & Mastercard because sometimes, teddy bear splurges are totally necessary!
No complicated stuff—just simple, stress-free shopping with a whole lot of cuddles coming your way!
Nope! We wouldn’t dream of it. All online credit card payments are securely processed and encrypted through the Stripe payment gateway—meaning your details stay safe, sound, and completely out of our hands.
So go ahead, shop with confidence—your cuddles are secure, and so is your payment!
Absolutely! Adorable Hugs trades as Birth Power Ltd, a fully registered New Zealand business based in Auckland.
All our prices are in NZD and include GST, so what you see is what you pay—no surprises, just pure cuddly goodness!
Nope! We’re all about less paper, more cuddles! You’ll get a confirmation email with your invoice attached, but we won’t tuck a paper copy into your parcel.
Because let’s be honest—your new cuddly friend is the real star of the package, not a boring piece of paper!
Yes! Our snuggly friends love to travel, but every journey is different. To make sure your cuddly companion reaches you safely (and at the best price), get in touch with us for a shipping quote. We promise—we don’t let them fly coach!